FAQ

Yes, we do! Please see Shipping & Delivery for additional information.

The estimated shipping time is 2-5 working days within the United States, and 6-10 working days for other countries. For further information, please check out Shipping & Delivery. Please be aware that these are only estimates and that the actual delivery time may vary for reasons beyond our control, particularly in situations where weather delays or customs delays are involved.

If you have chosen shipping with tracking, you will receive an email with tracking information once your product has been shipped. In any case, by logging into your account, you can check the status of your order. One of the following statuses will be displayed: Shipped, Preparation in Progress, or Payment Accepted. Please get in touch with us if you have any inquiries about your tracking details or delivery status, and we'll look them up for you.

We accept payments via all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal.

If you would like to return or exchange an item, contact us and share with us your return reason. Please send the item(s) back in the original packaging with the original invoice. We will process your request within 2-4 days upon receipt of the package. Please check the full details on Returns & Exchanges.

Unfortunately, we are unable to accept any used or worn out items for return. All returns must be in their original packaging with their original labels, and they must be in brand-new condition. If the product is not in its original, unused condition, we reserve the right to refuse the refund or exchange.

Due to health and hygiene reasons, we do not accept any returns, refunds or exchanges of earrings or any other jewelry that passes through piercings.

Absolutely! Just let us know where to send the gift when checking out so we can do it on your behalf. A delivery slip without a price will be enclosed with the package. Please keep in mind that if you pay using PayPal, your billing and delivery addresses must be in the same country as your PayPal account. That is a PayPal regulation that we must adhere to. If the billing and delivery addresses are in different countries, you may simply write this information in the comment section at checkout (you may state the delivery address is the same as billing address). We will ship to the address you specify in the comment box if you leave it as the preferred delivery address.

You can redeem your coupon at checkout. When you enter the promo code at checkout, the value will be deducted automatically from the total amount. Enjoy your discount!

Sign up for our newsletter or follow us on Instagram at @dearmejewelry to stay up to date on our latest offers. We occasionally share a surprise coupon code with our customers via newsletter and our followers via our Instagram account.

Nope. You can checkout as a guest without creating an account. It is worth making an account, though, if you have previously made a purchase from us and plan to do so again in the future (which we hope will be the case), so that you can skip the final step of the checkout process and have your shipping information already filled out.

When a product is out of stock, you can select to be notified by email when it is restocked. Simply select the "Notify Me" option, and we will send you an email as soon as the item is available again. You need to be signed in to subscribe to these alerts.

We are constantly updating our collection. Instead of mass production, we want to create one-of-a-kind products and collections that are frequently updated, ensuring that any items you purchase from us are truly unique.

To add items to your wishlist, you must first create an account. Once you've logged in, search for the "love" icon on the main page, in the category, or even in the product. The product will be added to your wishlist after you click on this icon. You can view these items in the "Wishlist" section of "My Account".

You will be added to our VIP list and be among the first to hear the news! After you sign up, you will receive information on our most well-liked new arrivals, free coupons, discounts, do-it-yourself instructions, behind-the-scenes tales, and other intriguing details that are relevant to you. We are making an effort to make our newsletter entertaining and helpful for you. We promise not to spam you and that you can unsubscribe at any moment.

We greatly value the time you took to provide feedback on the products you purchased from us. Your reviews will help other consumers learn more about the products. It will also be a great way to help us improve our product offers, making customers just like you happier.

Contact us or chat online with us. We really appreciate your feedback and we make sure that all feedback is taken seriously and will let you know as soon as changes have been implemented. We are looking forward to hearing from you. Thank you!

You can contact us or chat with our online customer care. We are happy to hear from you